live toge FAQ

On the login screen, click the "Forgot password" link. Enter the email address you used to register. We send a single-use reset link to that email within a few minutes. Click the link, create a new password, and log in. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact support with your registered email address. We can verify your identity and send a new link.

Read our terms and conditions and legal notice before depositing. The terms explain account verification, withdrawal review, and how we handle disputes. The legal notice covers jurisdiction restrictions and data handling. Each game on live toge also has a rule sheet in English; read it before you place a stake. For Liga 1 sportsbook markets, the rule sheet explains how bets settle and what counts as a valid result. For live-dealer tables, the rules cover hand rankings and payout tables. For slots, the rules explain how spins settle and what bonus features do.

Log in and open the Account Settings panel. From there, you can change your email, phone number, or password. You can also enable two-factor authentication using email or an authenticator app. If you want to pause activity temporarily, contact support with your account email and the reason. We can place a temporary hold on your account for a set period. This is different from permanent account closure; a hold is reversible. For permanent closure, submit a request through the Account Settings panel and we will process it within a few business days.

Yes. We support online payment, e-wallet, mobile banking, and local payment through virtual account (VA) deposits. When you choose a bank VA in the cashier, we generate a unique account number for that bank. Transfer the deposit amount from your banking app to that VA number. The balance updates in your live toge wallet once the bank confirms the transfer, usually within minutes during business hours. Withdrawals return to the same bank account name, which is part of our verification process. Use the same name on your bank account and your live toge verification ID to speed up withdrawal review.

In the cashier, select local payment, online payment, or e-wallet. Enter the deposit amount and confirm. You are redirected to the e-wallet app or a payment screen. Authenticate with your e-wallet PIN or biometric, and the payment is sent. The balance lands in your live toge wallet within seconds. mobile banking and local payment follow the same flow. For members in JakartaSurabaya, Bandung, and Medan, e-wallets are often the fastest option. During busy periods around Idul Fitri or Idul Adha, processing can run slower than usual due to payment network load. If a deposit does not credit within the standard window, raise a ticket with your e-wallet receipt reference number.

Bonus terms vary by offer. When a bonus is available, the cashier displays the offer details: the bonus amount or percentage, the playthrough requirement (how many times you must wager the bonus before withdrawal), and which games count toward playthrough. Read the full terms before accepting a bonus. Some bonuses apply only to specific games or have a time limit. Bonuses are credited to your account balance and can be used across all products on live toge. If you have questions about a specific bonus, contact support with the offer name or date.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether live toge is available in your location, contact support or read our legal notice for jurisdiction details. Access restrictions may change; we update our legal notice when they do.

Support email is available through the app and the home pageOpen the in-app chat or the contact form on the website and select "Email support". Provide your account email, a clear description of your issue, and any reference codes (from deposits, withdrawals, or game sessions). Our team responds within one business day. For urgent issues, use the in-app chat for faster response. Include your account email and the date of the issue so we can look up your records quickly.

Verification happens before your first withdrawal, not before deposit. Upload a government-issued ID (passport, national ID, or driver's license) and a selfie taken with the same device. Our team reviews submissions during working hours and notifies you by email when verification is complete. Once verified, you can withdraw to the same account used for deposits. Use the same name on your ID and your bank account to speed up the review. If verification is delayed, contact support with your account email and the date you submitted your documents.